Sunshine Webhost Limited carries a 3-day money back guarantee on the following services: shared hosting, reseller hosting and VPS server. Please note this only applies to FIRST TIME orders and does NOT apply to administrative fees, install fees for custom software, SSL Certificates, Dedicated IP Addresses, Dedicated Servers, or domain registration, transfer or renewals.
It is at our discretion if we agree with your reasoning and if we can fix the issue then a refund will not be issued. Pre-payments and account credit are ineligible to be refunded, or transferred to alternate accounts regardless if the upcoming billing term has started.
Sunshine Webhost Limited will not activate new orders or activate new packages for customers who have an outstanding balance with us. For a new order to be setup or a new package to be activated, you must not have a negative balance, unless otherwise stated by Sunshine Webhost Limited in writing.